Return Policy

Return Policy - Embracing Elegance, Ensuring Satisfaction

 1.    Introduction:

Welcome to JamFee, where each piece of jewelry is crafted with precision and passion.    We understand that sometimes, the unexpected happens.    Our Return Policy is designed to ensure your satisfaction and provide a seamless experience in the event that you need to return or exchange a purchase.

 2.    Eligibility:

To initiate a return or exchange, please ensure that the item is in its original condition, unworn, and accompanied by the original packaging.    Customized or personalized items are not eligible for return.

 3.    Initiating a Return:

To begin the return process, contact our Customer Service team at jamfee.com within 14 days of receiving your order.    Provide your order number and a brief reason for the return.

 4.    Return Authorization:

Once your return request is approved, you will receive a Return Authorization (RA) number.    Please clearly mark this number on the outside of the package.

 5.    Packaging Your Return:

Securely package the item, including all original documentation, and affix the provided shipping label.    The RA number must be visible on the package.    We recommend using the original packaging to ensure the safe return of the item.

 6.    Return Shipping:

You are responsible for the cost of return shipping.    We recommend using a trackable shipping service and purchasing shipping insurance.    JamFee is not liable for items lost or damaged during return transit.

 7.    Inspection and Processing:

Upon receipt of your return, our team will inspect the item to ensure it meets the eligibility criteria.    Please allow 5-7 business days for the processing of your return or exchange.    Refunds will be issued to the original payment method.

 8.    Exchanges:

If you wish to exchange an item, please specify the desired replacement when contacting Customer Service.    Exchanges are subject to availability.

 9.    Refund Timeline:

The time it takes for the refunded amount to reflect in your account may vary based on your financial institution.    We appreciate your patience during this process.

 10.    Non-Refundable Items:

Engraved, resized, or modified items, as well as gift cards, are non-refundable.

 11.    Contact Us:

For any questions or concerns regarding our Return Policy, please reach out to our Customer Service team at jamfee.com.

 12.    Updates to the Return Policy:

JamFee reserves the right to update or modify this Return Policy at any time.    Please review this page periodically for any changes.

Thank you for choosing JamFee.    Our Return Policy is a reflection of our commitment to your satisfaction and ensuring that every piece you select brings you joy and radiance.